Mainland’s Managed Operations team brings enterprise-class technology, best practices and highly qualified resources to augment the services your IT team already provides to your organization.

• Providing comprehensive monitoring and event management, including clear escalation policies
• Supporting all IT technologies from the desktop to the data centre
• Leveraging our Professional Services in the day-to-day operations of your critical environments – the people who implement new technology will be actively and proactively engaged in the day-to-day operations of the same environment
• Being flexible in matching a set of services to your technical and financial needs
• Designing and implementing ITSM processes for incident, problem, change and capacity management, using the tools necessary to support those processes
• Providing remote or on-site niche outsourcing solutions for complex technologies like backup and recovery, storage management, VMware administration, MS Exchange and others
• Transition services for post-implementation operational support of new technologies
• Providing a road map to real savings by passing the cost savings,  realized through our continuous improvement initiatives, back to the customer

Challenge us to show you how we can become an integral part of your IT team today!